Guest communication that delivers in any language
Reservation confirmations, pre-arrival information, special offers, and feedback requests in 45 languages. Built for international guests.
Choose a template
Reservation Confirmation
Why Hospitality teams use Kerna
International guests expect pre-arrival information in their own language — generic English limits your bookings
Reservation confirmations are repetitive but personal — they cannot feel templated
Post-stay feedback requests get low response rates from generic templates
Special offers and seasonal promotions need to read as warm invitations, not spam
Lost & found and complaint correspondence requires careful tone to preserve guest relationships
Front desk staff spend hours writing what could take seconds with the right assistant
Built around how Hospitality teams actually work.
Guest language detection
Auto-detect the language of an incoming inquiry and reply in the same. Welcome guests in their language before they even arrive.
Warm, hospitable tones
Friendly and enthusiastic tones tuned for hospitality — reservations feel welcoming, special offers feel personal, follow-ups feel sincere.
Diplomatic tone for complaints
Service issues require careful handling. Switch to empathetic or diplomatic tones for complaint correspondence — protect guest relationships while solving problems.
Custom Templates for repeat scenarios
Pre-arrival info packs, room upgrade offers, restaurant reservation confirmations — lock in your property's standard responses across all languages.
Your Hospitality inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
Every common Hospitality email, drafted in one click.
Pre-configured email scenarios from Kerna's add-on, tuned for your field.
The Hospitality documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Booking confirmation
15 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Supplier invoice
18 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Function or event order
16 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Menu or price list
4 fieldsPlus one row per line: Item name, Category, Description, Unit, Price, Allergens
Guest folio
10 fieldsPlus one row per line: Description, Date, Reference, Debit, Credit, Balance
Run it on the next Hospitality document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
Frequently asked questions
Can it write in our property's voice?
Yes. Custom Templates let you save your property's signature greetings, sign-offs, and brand voice. Whether you run a boutique hotel, a luxury resort, or a casual restaurant, Kerna matches the tone you set.
Does it integrate with our PMS or reservation system?
Kerna runs inside Gmail directly. Reservation details from your PMS can be pasted into the compose flow; Kerna handles the writing. No direct integration is required — Kerna assists at the communication layer.
How does it handle group bookings or wedding inquiries?
These require more careful drafting. Use the diplomatic or empathetic tones for complex inquiries, and review each draft. Kerna gives you a strong starting point; the final polish remains with your team.
Is it useful for small restaurants or just hotels?
Both. Restaurants use it for reservation confirmations, large-party inquiries, special event correspondence, and supplier communications. Hotels use it for the full guest journey from booking to post-stay follow-up.
Ready to upgrade your Hospitality email workflow?
Free to install. Free to try. No credit card required.