Donor and volunteer communication that converts
Donation thank-yous, impact reports, volunteer outreach, and year-end appeals in 45 languages. Built for organisations that punch above their staffing weight.
Choose a template
Donation Thank You
Why Non-Profit teams use Kerna
Donor thank-you emails feel templated — and templated thanks don't inspire repeat giving
Volunteer recruitment competes for attention with every other email in busy inboxes
Impact reports take days to write — they should be sent within weeks of campaigns, not months
Year-end giving appeals need warm, specific tone — generic appeals get deleted
Small admin teams can't write personalised correspondence at the scale donors expect
International donor and volunteer communities deserve correspondence in their language
Built around how Non-Profit teams actually work.
Empathetic and enthusiastic tones
Donor communications work best when they feel genuine. Switch between warm-hearted, energetic, and gracious tones depending on the moment.
Multilingual donor outreach
For international NGOs and organisations with diverse supporter bases, communicating in donors' native languages signals respect and improves retention.
Templates for campaign rhythm
Lock in your organisation's voice across thank-yous, impact reports, and seasonal appeals. Different cause, same warmth.
Free tier for small organisations
Kerna's free tier covers most small non-profits getting started. Pro and Business plans scale for organisations with larger correspondence volumes.
Your Non-Profit inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
Every common Non-Profit email, drafted in one click.
Pre-configured email scenarios from Kerna's add-on, tuned for your field.
The Non-Profit documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Donation receipt
12 fieldsGrant application
12 fieldsGrant report
11 fieldsVolunteer form
11 fieldsAnnual accounts
13 fieldsRun it on the next Non-Profit document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
Frequently asked questions
Is there a discount for non-profits?
Reach out via the contact form on the homepage. We review non-profit applications case by case — particularly for organisations serving multilingual communities where Kerna delivers obvious value.
Can different volunteers share access?
Business plan includes team accounts with shared templates. Useful for organisations where multiple staff members or volunteer coordinators send donor communications and need consistent voice.
Does it work for advocacy and petition correspondence?
Yes. The direct and diplomatic tones work well for advocacy emails. Custom Templates let you maintain your organisation's stance and key talking points across all outreach.
How does it handle sensitive cause-related communications?
Empathetic tone for grief-adjacent causes, diplomatic for advocacy, enthusiastic for celebration. Review each draft — Kerna helps you write faster, your team ensures the message lands appropriately.
Ready to upgrade your Non-Profit email workflow?
Free to install. Free to try. No credit card required.