Traveller communication that handles every language and timezone
Itinerary confirmations, travel document reminders, flight change notifications, and post-trip surveys in 45 languages.
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Itinerary Confirmation
Why Travel Agency teams use Kerna
International travellers expect itinerary confirmations in their own language
Flight change notifications need to be clear, prompt, and reassuring — not alarming
Visa application reminders are repetitive but critical
Pre-trip "know before you go" tips take hours to write per destination
Post-trip surveys get low response from generic requests
Multilingual customer service stretches small travel agency teams thin
Built around how Travel Agency teams actually work.
Native-language traveller communication
Confirm a Japanese traveller's itinerary in Japanese, a Polish family's trip in Polish. Build trust before they even leave.
Smart extraction for booking data
Pull Booking References (PNRs), Flight Numbers, Hotel Confirmations, Visa Status, Venue Locations, and Attendee Counts from incoming emails.
Empathetic tone for disruptions
Flight changes, cancellations, and travel issues need empathetic, solution-focused correspondence. Switch tones to match the situation.
Custom Templates for destination guides
Save "know before you go" templates per destination. Update once, applies to all future travellers heading there.
Your Travel Agency inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
Every common Travel Agency email, drafted in one click.
Pre-configured email scenarios from Kerna's add-on, tuned for your field.
The Travel Agency documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Booking confirmation
15 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Itinerary
11 fieldsPlus one row per line: Activity, Time, Duration, Location, Owner, Notes
Supplier invoice
19 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Travel insurance policy
12 fieldsVisa or passport document
10 fieldsRun it on the next Travel Agency document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
Frequently asked questions
Does Kerna integrate with our GDS (Sabre, Amadeus)?
Kerna runs inside Gmail. Booking details from your GDS can be pasted into the compose flow; Kerna handles the writing. No direct GDS integration is needed.
How does it handle group bookings or corporate travel?
These require more careful drafting. Use Custom Templates for standard corporate travel scenarios — Kerna fills in trip-specific details while preserving your standard policies and contact information.
Can it generate communications in destination languages?
Yes. Confirming a trip to Italy in Italian, a Japan tour in Japanese — all native-quality. Use this to elevate the perceived service quality of your agency.
Is this suitable for small agencies or only large ones?
Particularly useful for small agencies. Solo travel agents or 2-3 person teams get the most value — Kerna effectively adds language coverage and writing speed without hiring.
Ready to upgrade your Travel Agency email workflow?
Free to install. Free to try. No credit card required.